Terms & Conditions

Please read the conditions below carefully.By sending in the booking form, you are irrevocably bound by them. It is important to note that these booking conditions and our confirmation form (e-mail or fax) is the contract between us. No verbal communication that may take place can override this contractual agreement unless the Vlachopoulos family have confirmed it in writing.

How do You Book your Holiday?

First of all, you need to complete our booking form with details of all members of your party. Your booking will be made directly with us. In this case, a deposit of 35% of the total price must be paid. On receipt of your booking form and appropriate payment, we shall confirm the booking and send you e-mail or fax. We reserve the right to decline any booking.
Holiday prices

The prices and charges shown on the website are inclusive of VAT (where applicable). We guarantee once you have made your booking and paid a deposit we will not increase your holiday price unless you make a change to your booking.

Your holiday balance payment

A pre-payment for the rent is always required.
Payment can be made by deposit of 35% of the total amount in a bank account to secure your holiday booking or full payment if less than 10 days prior to arrival.

Full payment of our services will be made 1st day of arrival at the holiday resort. If we do not receive payment in full by this date, we reserve the right to treat your booking as cancelled. Deposits are deducted from the full amount due. Please keep your final confirmation safe as you must present this on arrival at your Hotel or apartment.

Cancellation conditions

a. If you cancel your holiday

If, for whatever reason, you cancel the booking, the entire initial deposit is withheld. Immediate notice in writing by the person who filled the booking form must be sent to us. Such notice of cancellation is only effective when received by us. The scales of cancellation charges that will be levied for hotel-apartment bookings are as follows:
Written cancellation received by us 6 weeks before beginning of renting the cancellation charge is 30% of the rent.
4 weeks before beginning of renting the cancellation charge is 50% of the rent.
2 weeks before beginning of renting the cancellation charge is 75% of the rent.
2 weeks until the last day before beginning of renting the cancellation charge is 100% of the rent.
Please note that the minimum charge is €50 per accommodation unit cancelled.

b.If we cancel your booking

We will try very hard not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change in date or cancellation as soon as possible and give you the options listed below.

Options:

a) A replacement holiday at least comparable to the standard booked or
b) A replacement holiday together with the difference in price between the replacement holiday and the holiday booked or
c) A full refund.

If you change your booking

After you have paid your deposit you may wish to change some elements of the holiday, e.g. type of accommodation. We will try to meet your request, however, a charge of €30 per alteration to the holiday will be payable.
Any changes must be made at least 4 weeks before the holiday date, and be confirmed to us in writing/by telephone by the same person who made the booking.

If you have a Complaint

If you have a complaint about your holiday, please inform us immediately, and we will try to solve the problem on the spot. (We cannot begin to resolve the problems unless we know they exist!).

Special and promotional offers

All offers are subject to availability and must be obtained by following specific offer terms and conditions. Offers cannot be obtained prior to, or following, the promotional period.In the majority of cases, only one offer will apply and offers may be withdrawn at any time.

Arrival and departure times

On your day of arrival your accommodation is available from 11.00 pm, or earlier for some categories.
We are happy to welcome you at our family taverna earlier where you can take advantage of the Boukari beach facilities until your accommodation is ready for you.
In order for us to prepare for our next guests we do ask that you vacate your accommodation by 10:45 on your day of departure.

Penelope Hotel
Boukari Beach,
Corfu, Greece 49080
T. +30 26620 51269 M. +30 6937 028 457 info@penelopecorfu.com